FAQ
Questions, answered plainly
Everything below describes how the platform is designed to work. If something in a specific group or dealer offer differs, the published offer terms and the final dealer quotation apply.
Is joining a buying group free?+
Yes. Buyer group membership is free. CarTogether charges approved dealerships a fixed commission per platform-verified delivered sale under their fee agreement. Buyers do not pay a CarTogether membership fee.
Does joining a group mean I have to buy the car?+
No. Joining records genuine interest and does not create a purchase obligation or vehicle booking. You can withdraw while the group is still forming, subject to minimum buyer commitment and booking rules. If you later select an offer, a separate handoff consent applies.
What does verified buyer mean?+
A verified buyer is a member whose group membership has been reviewed by CarTogether operations. Verification is about platform credibility, not payment or a confirmed vehicle order. Only verified members count toward the dealer bidding threshold shown on a group.
Who sets the car price?+
The dealership sets its offer price. CarTogether uses structured offer fields so buyers can compare ex-showroom price, dealer discount, manufacturer benefits, insurance and other charges consistently. Published offers are quotations and are subject to dealer confirmation.
Can CarTogether guarantee a discount?+
No. A group may attract competitive offers, but no discount is guaranteed. The final on-road price depends on the dealer's formal quotation, variant, city, statutory charges and timing.
Who do I pay for the car?+
You pay the dealership directly. CarTogether does not collect the vehicle purchase price, does not sell vehicles and does not take possession of the car. Finance, insurance and registration are handled with the dealer and relevant providers.
When does a dealer see my contact details?+
Only after you select a specific published offer and consent to the handoff. Joining a group does not share your contact details with dealers, and public visitors only see aggregate member counts.
Can I choose a different variant from the group?+
It depends on the group and the dealer offer. Some groups target a specific variant while others allow flexible variants. Dealer offers apply to the variant and terms stated in the published offer.
How are dealers selected?+
Dealers must be approved by CarTogether and eligible for the group's brand and service city. Bidding invitations are limited to those eligible dealerships. Dealer participation does not guarantee an offer or a purchase.
What happens if a group does not reach enough verified buyers?+
The group may remain in verification, be merged with a compatible group by platform operations, or expire. Affected members are notified in the app. Merging respects car and city compatibility and preserves membership history.
Do you send WhatsApp or email messages?+
In-app notifications are always created. External email or WhatsApp delivery is only used when a provider is configured and enabled for the environment. If no provider is configured, the delivery record is marked not configured rather than claiming a message was sent.
How do I request my data or delete my account?+
Use the contact page and choose Privacy request. We may verify your mobile number before acting. Some records may be retained where required for legal, fraud-prevention or financial record-keeping obligations.
Are demo groups and offers real?+
This environment includes seeded demo data for evaluation. Demo groups, dealers, offers and purchases are labelled where appropriate and are not live market data or real dealer quotes.
Still need help?
Our operations team can look into a specific group, offer or privacy request.
Contact support